Yes! All Jump From Paper Products are original and made with high quality material and handmade.

A: Thank you for your interest in JFP. Yes, we ship to 43 countries. Please refer to the full delivery region list. Please stay tuned for updates.

A: Here are the estimated/standard delivery times:
- US Orders: We ship directly from the Los Angeles warehouse, usually taking around 5-10 days for delivery.
- Other Countries/Territories: Estimated delivery is 10-15 days, or up to 30 days if shipped from the APAC region.

A: Unfortunately, we currently do not accept returns. Please refer to our Refund & Exchange Policy for more information : https://www.jumpfrompaper.com/pages/return

A:Thank you for your interest in collaborating with JumpFromPaper or becoming a distributor of our unique brand. We appreciate your enthusiasm and look forward to exploring potential opportunities together.

To initiate the discussion and learn more about your specific interests and requirements, we kindly request you to reach out to our dedicated representative, Avene Lee. She is our point of contact for collaboration inquiries, and you can contact her directly via email at channelpartners@jumpfrompaper.com

1. Make sure to check your spam/junk email folder, as order confirmation emails can sometimes be misclassified.
2. Ensure that the email address you provided is correct. Sometimes, due to entering an incorrect email address, the order confirmation email may be sent to the wrong address.
3. If you are using email filters or rules, please ensure that the order confirmation email is not being incorrectly categorized or blocked.
4. If you are a website administrator, you can also check your website settings and email configurations to ensure that the order confirmation email is being sent correctly.

Your order will be shipped within the second business day after receipt. We will send you a shipping notification by email with tracking information.If you have any other questions or need assistance with a different topic, feel free to ask!

Yes, we ship to 43 countries. Please refer to the full delivery region list.

We ship to 43
countries. Here’s the list of countries we currently ship to:

- Australia

- Austria

- Belgium

- Bulgaria

- Canada

- Croatia

- Denmark

- Estonia

- Finland

- France

- Germany

- Greece

- Hong Kong

- Hungary

- India

- Ireland

- Italy

- Japan

- Latvia

- Lithuania

- Luxembourg

- Malaysia

- Malta

- Mexico

- Netherlands

- New Zealand

- Norway

- Philippines

- Poland

- Portugal

- Romania

- Saudi Arabia

- Singapore

- Slovakia

- Slovenia

- South Korea

- Spain

- Switzerland

- Taiwan

- Thailand

- United Arab Emirates (UAE)

- United Kingdom

- United States

You can change the shipping address within 60 minutes of placing your order by visiting "My Orders" and selecting "Order Details" on the order you want to update. Under the Shipping Address, click “Change” to make your edits. After 60 minutes, if your shipping address contains a minor error or if the item is shipping through a freight carrier, you may need to contact customer service to make the change。

To see your order status, please provide your order details to customerservice@jupfrompaper.com

If you ordered from JumpFromPaper, reach out to us directly to report the issue and request a resolution. Provide us with all relevant information, including order details and any supporting evidence of the problem.