JumpFromPaper values its customers & their satisfaction is our top priority. We are here to make the process of resolving issues as efficient and smooth as possible while ensuring that our refund policy is fair and transparent. Please read the following guidelines to understand our procedures and conditions for returns and refunds.
1. Eligible Reasons for Refund & Exchange
1.1 Quality Issues: Products with quality issues (e.g., fabric discoloration, poor workmanship, ripped seams) discovered within 2 weeks from the date of receipt are entitled to up to a 100% refund without any returns required.
1.2 Delayed Delivery: Products that did not arrive within 30 days are eligible for a full refund without any returns.
- US orders are typically delivered within 5-10 days and up to 18 days if shipped from the APAC region.
- For other countries and territories, the estimated delivery time is 10-15 days and up to 30 days if shipped from the APAC region.
1.3 Wrongly Sent Products: Products that were incorrectly sent are eligible for a full refund or replacement.
1.4 Damaged in Transit: Products damaged during transit may qualify for a refund or replacement with the correct item.
2. Non-Eligible Refund
2.1 Change of Mind: Products that have already been shipped out cannot be refunded or returned.
2.2 Unconditional Refund: Refund without specific reasons are not applicable.
2.3 Customer Actions: Products delayed due to the customer's actions (e.g., refusal to pay import tax, incorrectly stated address) are not eligible for a refund.
2.4 Force Majeure: Products delayed due to force majeure events (e.g., wars, economic crises, natural disasters) are not eligible for a refund.
2.5 Final Sale Items: Clearance or final sale items are not eligible for a refund.
For more details on shipment and return policy, please contact customerservice@jumpfrompaper.com.
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